Frequently Asked Questions

Frequently Asked Questions

Check out our frequently asked questions below.  If you still can't find your answer, please contact us at morrowanddean@gmail.com.  Our small but mighty team will respond during business hours, which are Wednesday-Friday 11AM-6PM & Saturday-Sunday 11AM-4PM. 

Do you have a return policy?

Returns can be taken up to 14 days after purchase. 

We will issue a full refund up to 7 days after your purchase has been made. 

After 7 days, we can only issue store credit.

For an item to be eligible for a return or exchange, it must be unused and in the same condition you received it, with the tags still on. 

How do I cancel or change my order after it's been placed?

We are not able to make any changes to an order or cancel it once it's been placed.  We're happy to assist you with returning an order once you've received it. 

How will I know when my items have shipped?

You will receive a confirmation email once your items have shipped.  You can also create an account so you can easily login and track your order.

What do I do if my package was lost or stolen?

Please contact the shipping carrier (USPS, UPS, or FedEx) immediately if your package was lost or stolen to report the incident and provide them with your tracking number.  Morrow and Dean is not responsible for any items after they have shipped, so be sure you are home to receive the package and that it is sent to a safe place.  

What size should I order?

We recommend buying your normal size, as most of our items are true to size, but please read the product descriptions carefully or give us a call if you have questions about sizing prior to purchasing online.  

Can you help with styling?

Of course!  Come visit us in store or check out our Facebook and Instagram to see how we style our pieces together. 

Where does the name Morrow & Dean come from?

Molly, the owner, was inspired by family names and chose one from each side.  Morrow, is her paternal grandmother's maiden name (and also her father and brother's middle name), and Dean is her maternal grandmother's middle name.